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frequently asked
questions
ACCOUNT
Users are require to register an account to be able to purchase any product in this website. You may register a new account HERE
To register an account, you will require to fill in your basic information and email address to receive your order notification or/and receive latest updates from Sportmart. You may register a new account HERE.
You will be asked to set up a password to your account. If you are unable to remember your password simply select "Forgotten Password" on the Login page, you will need to input your email and follow the steps in the email to reset your password.
You'll be first to hear the latest news, take advantage of special deals and exclusive online sales.
LOCATION
HQ(Alamesra)
We are located at :
Ararat Sports & Souvenirs Sdn. BhdLot 8B, Block A, Lorong Plaza Utama 3,Jalan Sulaman, Alamesra, Kuala Menggatal,88400 Kota Kinabalu Malaysia.
You can check other outlets HERE
You can check it HERE
PAYMENT
You can make payment through online banking or credit/debit transaction.
You can make payment through online banking or credit/debit transaction.
Yes, it is possible. During the checkout process you can choose "I want to use a new address".
RETURNS & REFUNDS
Can be return and exchange. No refund.
Please refer to our return policy / return & warranties. Alternatively, you may reach to our customer service at customerservices@ararat.com.my
You can read on the Privacy policy section.
No.
OTHERS
If customer wish to change size/color upon payment completed, please contact our customer service by email or whatsapp. However, you may refer to our Return Policy for order that is already shipped.
ORDER & DELIVERY
We strongly encouraged our customer to fill in correct details during ordering process and confirm the delivery address before proceed to payment. Should you facing any issue during the process, you may contact our customer service team at customerservices@ararat.com.my.
Please refer to our Return Policy.
Normally 3-5 working days.
Price is depends on the product weight and delivery address - state / region.
No.
We will notify you through your email.
All purchases must be done as a registered user of Sportmart website.
If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our customer service at customerservices@ararat.com.my within 3 days upon received your items.
You may contact our customer service via whatsapp or email to customerservices@ararat.com.my.
Our stock range fluctuates on a daily basis. Therefore, some product might not available in our website. Alternatively, you may sign up for our newsletter and be the first to know about new product featured online. You may register a new account HERE.
SHIPPING
We are using standard delivery service provider.
We do not have international shipping.
Shipping cost based on item weight. you will get the total shipping during checkout.
Yes. However, service charge is excluded.