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frequently asked
questions

ACCOUNT

Why should I sign up for an account?

Users are require to register an account to be able to purchase any product in this website. You may register a new account HERE

How do I register an account?

To register an account, you will require to fill in your basic information and email address to receive your order notification or/and receive latest updates from Sportmart. You may register a new account HERE.

What if I forget my password?

You will be asked to set up a password to your account. If you are unable to remember your password simply select "Forgotten Password" on the Login page, you will need to input your email and follow the steps in the email to reset your password.

Why should I subscribe for a newsletter?

You'll be first to hear the latest news, take advantage of special deals and exclusive online sales.

LOCATION

Where do I find an outlet?

HQ(Alamesra)

We are located at :
Ararat Sports & Souvenirs Sdn. BhdLot 8B, Block A, Lorong Plaza Utama 3,Jalan Sulaman, Alamesra, Kuala Menggatal,88400 Kota Kinabalu Malaysia.

Where do I find other outlets?

You can check other outlets HERE

What is the opening hours for the outlets?

You can check it HERE

PAYMENT

What payment methods do you accept?

You can make payment through online banking or credit/debit transaction.

How do I make payment for my orders?

You can make payment through online banking or credit/debit transaction.

Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose "I want to use a new address".

RETURNS & REFUNDS

Can I return and refund if the product faults?

Can be return and exchange. No refund.

How do I return my items to Sportmart?

Please refer to our return policy / return & warranties. Alternatively, you may reach to our customer service at customerservices@ararat.com.my

May I know your return and exchange policy?

You can read on the Privacy policy section.

Will I be refunded with my shipping fee for returns and refunds?

No.

OTHERS

Can I change the size/colour of the item I've ordered?

If customer wish to change size/color upon payment completed, please contact our customer service by email or whatsapp. However, you may refer to our Return Policy for order that is already shipped.

ORDER & DELIVERY

Can I amend my order details or delivery address after I've placed it?

We strongly encouraged our customer to fill in correct details during ordering process and confirm the delivery address before proceed to payment. Should you facing any issue during the process, you may contact our customer service team at customerservices@ararat.com.my.

Can I change or cancel my order?

Please refer to our Return Policy.

How long does it take for the parcel to reach me?

Normally 3-5 working days.

How much are the delivery charges?

Price is depends on the product weight and delivery address - state / region.

Do you provide cash on delivery (COD)?

No.

Where can I get and check my order tracking number?

We will notify you through your email.

How to order without an account?

All purchases must be done as a registered user of Sportmart website.

What should I do if I received the wrong or faulty item(s)?

If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our customer service at customerservices@ararat.com.my within 3 days upon received your items.

I have not received an invoice with my order. How can I get one?

You may contact our customer service via whatsapp or email to customerservices@ararat.com.my.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, some product might not available in our website. Alternatively, you may sign up for our newsletter and be the first to know about new product featured online. You may register a new account HERE.

SHIPPING

What shipping option does Sportmart offers?

We are using standard delivery service provider.

What are the rates for international shipping?

We do not have international shipping.

What are the rates for local shipping?

Shipping cost based on item weight. you will get the total shipping during checkout.

Are all products inclusive of taxes and SST?

Yes. However, service charge is excluded.

have questions? we've got answers

frequently asked questions