Sportmart strives to provide a simple and fair returns policy to our customers.
For Returns/Refunds please use the following steps:

  • Step One: Send us an email stating the reason for return/refund.
  • Step Two: Following that, make your own arrangements to return the item(s) to us through any postal carrier. We strongly recommend using a trackable post/carrier as we will not be responsible for any returned packages that are lost in transit.
  • Step Three: Once we receive your parcel, we will inspect and process your return request to ensure that you are served as quickly as possible.
    Our staff will determine if the product qualifies for a return/refund/exchange.
    An email will also be sent out notifying you of the next action we will take.

Important notes

Refunds

Any items which are out of stock and have been paid for, an immediate refund will be issued. Any refunds processed shall be via the original payment method for easier tracking of money movement.

Cancellations

Orders which have been paid for but wish to be cancelled – as long as Sportmart is emailed at online@ararat.com within 2 hours – we can issue you a full refund.
However, if an order has already been packed and shipped, we are unable to offer a full refund for cancellation.

Returns

You have 7 (Seven) days from the date you received your purchase (based on shipment tracking). Please note that any item returned must be in their original condition, unworn, unwashed (this includes the item in its original packaging) and it is very important that no tags or labels are removed
Any item not bearing our label or in an unsuitable condition will be returned to you with an email notifying you of our decision.
The goods are your responsibility until they reach us. Please ensure you properly package your return to prevent any damage to the items or boxes. We will not be responsible for any items that are returned to us in error.